DKD METAL FURNITURE - PURCHASE CONDITIONS

1.Sales system. Order:

To make a purchase, the user must include the desired product in the “shopping cart” of the existing menu on the website www.dkdshop.es The prices of the products displayed on the page www.dkdshop.es include VAT of 21 %.

Purchases that are going to be delivered within Spanish territory will be subject to VAT.

2.Payment method:

When placing the order, you can freely choose to pay for the purchases you make by credit or debit card (using our Banco Santander payment gateway), or bank transfer, www.dkdshop.es confirm your order at the time you make the payment . All payment solutions are completely secure and guaranteed by banking and financial entities.

The buyer's bank details will not be kept in any case by www.dkdshop.es.

The order will not be processed until there is validation of your payment or transfer in the case of account transfer.

Shipping costs and time:

Shipping way:

CERRAJERIA LA DECADA, SA (hereinafter DKD MOBILIARIO DE METAL) takes your furniture to any part of the Peninsula and the Balearic Islands. For other destinations consult the supplement. The merchandise will be delivered to your home with the furniture already assembled at the factory, except for orders that include glass tops or shelves, which will be shipped separately. Except for orders that do not exceed 800 euros, which normally, being small pieces, will be delivered at street level or at the door of the home, always depending on the type of furniture and its cubic size. For the Balearic Islands, orders will be delivered at street level. At DKD MOBILIARIO DE METAL we always work so that the merchandise arrives in the best conditions.

Under no circumstances will drills be drilled in the wall to place shelves, mirrors or headboards.

Expenses are calculated per order, and have a variable cost depending on the weight and dimensions of the furniture, as well as its delivery area.

For orders over €2500, shipping is free.

Orders will be delivered to the address you indicate at the time of request, therefore, DKD MOBILIARIO DE METAL does not assume any responsibility when delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete.

If there is an absence at the recipient's delivery address, DKD MOBILIARIO DE METAL reserves the right to make a second delivery, the shipping costs of which will be the responsibility of the customer, or, if the merchandise cannot be delivered for whatever reason, DKD MOBILIARIO DE METAL reserves the right not to return the amounts paid by it.

In the event that the order could not be received by the recipient, for any reason beyond the control of DKD MOBILIARIO DE METAL, or the recipient is repeatedly absent, DKD MOBILIARIO DE METAL, does not assume any responsibility and reserves the right to charge the client for the expenses incurred.

When the client requests to make a modification to the order regarding the change of delivery address, in those cases where the change of address implies a change of the point of sale that will make the delivery, the extra expenses generated by said said may be charged. management, prior communication and acceptance by the client.

If the lifting platform service is necessary to access from the façade to the interior of the home to deliver the furniture, these expenses will be borne by the client and must have been previously indicated.

The expected delivery time of the order is between 15 and 40 days, depending on the chosen collection and the availability in stock of those specific products. Under current legislation, in the event of non-execution of the contract on our part, because the product or service that is the subject of the order is not available, the consumer must be informed of this lack of availability. We are committed to solving the problem as soon as possible.

In case of delay of the order due to unforeseen issues such as, among others, the impossibility of logistics to deliver on the agreed date, cases of absence of the buyer or the need to resort to special means for delivery, it may give rise to the payment of Extra shipping costs that must be borne 100% by the buyer.

Warranty:

DKD MOBILIARIO DE METAL is responsible for the guarantees legally required by current regulations.

All furniture has a 24-month warranty against manufacturing defects. This Guarantee includes shipping, material and labor but according to the consumer goods guarantee law, the characteristics of the product, typical of its nature, as well as damages caused by misuse are excluded from its coverage. of the same.

This warranty does not include deficiencies caused by negligence, knocks, improper use or manipulation, or wear and tear due to normal use.

Changes. Breaks. Right of withdrawal:

In case of erroneous shipments on our part, DKD MOBILIARIO DE METAL will proceed to resend the order again, taking charge of the shipping and return costs.

Any shortages, losses, breakages or damages that may occur in the merchandise during transportation must be recorded on the delivery note and/or CMR of the carrier within a period of no more than 24 hours from delivery, and must be notified by FAX or email (info@mobiliariodemetal.com), attaching photographic support, as well as a detailed description of the damage caused.

Quality claims will not be accepted after 10 days from the date of receipt, except for hidden defects or defects included in the quality guarantee, which must be correctly documented.

Orders that include models, measurements or special finishes/options are implicitly accepted by the customer upon confirmation of the order. These orders will be expressly manufactured and therefore CANNOT be canceled or returned once confirmation and subsequently the merchandise have been received.

Right of withdrawal:

If you have the legal status of consumer and usurer, you may withdraw from the contract under the terms provided in arts. 102 et seq. of the LGDCU. A consumer is any natural person who acts for a purpose outside their commercial activity, trade or profession. Likewise, legal persons and entities without legal personality that act without profit motive in an area other than a commercial activity are also consumers.

You have the right to withdraw from your purchase within 14 calendar days, without justification on your part. The withdrawal period begins to run from the moment you or a third party on your behalf, other than the carrier, takes possession of the goods.

To exercise the right of withdrawal, you must inform DKD MOBILIARIO DE METAL, either by telephone 609088413, or by email to the email address info@mobiliariodemetal.com, indicating your decision to withdraw from the contract through of an unequivocal statement.

-Consequences of withdrawal

You must return the product by your own means and assuming the return costs (the cost of shipping). You must return the goods without any undue delay and, in any case, no later than 14 calendar days from the date on which you have informed us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the 14-day period has expired. All risks linked to the return of products will be assumed by you, who will be solely responsible for the decrease in value of the goods resulting from handling other than that necessary according to the nature, characteristics and operation of the goods being returned. try.

The products will be returned in their original delivery packaging to avoid possible depreciation.

In case of withdrawal on your part, we will refund the amount as soon as the items are received in our warehouse and their correct condition is verified.

-Exclusions from the exercise of the right of withdrawal

Article 103 of Law 609088413, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, indicates that: The right of withdrawal will not be applicable to contracts. that refer to:

The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.

The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.

The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

“The supply of goods that may deteriorate or expire quickly.

The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. … “

Buyer Obligations:

The DKD MOBILIARIO DE METAL client undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times. The client agrees to accept all the provisions and conditions included in these General Contracting Conditions, understanding that they include the best possible service for the type of activity carried out by DKD MOBILIARIO DE METAL.

The client undertakes to enable the delivery of the requested order by providing a delivery address to which the requested order can be delivered within the usual delivery hours of goods. If the client fails to comply with this obligation, DKD MOBILIARIO DE METAL will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.

Security and confidentiality:

DKD MOBILIARIO DE METAL guarantees security and confidentiality in all its communications with its clients. All online payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted breaches by third parties. The purchasing process data is saved in a database designed for this purpose.

DKD MOBILIARIO DE METAL guarantees the protection and confidentiality of personal, home, payment and any other type of data provided to us by our clients in accordance with the provisions of Organic Law 609088413, of December 13, on the Protection of Personal Data. . All data provided by our clients to DKD MOBILIARIO DE METAL or its employees will be included in an automated personal data file created and maintained under the responsibility of DKD MOBILIARIO DE METAL.

In compliance with the provisions of Organic Law 609088413 of December 13, clients of DKD MOBILIARIO DE METAL can, at any time, exercise the rights of access, rectification, cancellation and opposition over their personal data by communicating it by email to info@ metalfurniture.com. In the event that the data provided is associated with a purchase, Spanish legislation requires us to keep it for at least five years, so it cannot be deleted or rectified even if the client requests it.

Applicable legislation and competent jurisdiction:

Sales made with DKD MOBILIARIO DE METAL are subject to Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those established by the applicable legal regulations regarding competent jurisdiction, in which is served, in the case of consumers, at the place of fulfillment of the obligation or the domicile of the purchasing party.